Terms and Conditions

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✔ Appointment Confirmation: Your appointment is considered confirmed once you receive an email and/or text notification. If you do not receive confirmation, please contact us at (803) 792-1035 or info@handyearth.com.

✔ Service Area: Handy Earth currently services homeowners in Charlotte, Rock Hill, Fort Mill, and surrounding areas. If your home is outside our service area, we will contact you to discuss availability.

✔ Accurate Information: Customers must provide accurate contact details, home address, and service requests when booking. Incomplete or inaccurate information may result in appointment cancellation.

✔ Complimentary for Prospective Members: The Hands Off Club initial consultation is free for homeowners considering membership.

✔ What to Expect: During this visit, we assess your home’s maintenance needs, discuss available plans, and answer any questions.

✔ No-Show & Reschedule Policy: If you need to reschedule, please provide at least 24 hours' notice. No-shows may result in a delay in future scheduling.

✔ Hourly Labor Booking: Handyman services are scheduled based on an hourly labor rate, with a minimum service charge of 2 hours.

✔ Materials & Supplies: The customer is responsible for purchasing or reimbursing materials and supplies unless otherwise agreed upon in writing.

✔ Scope of Work: All work must be within the agreed scope. Additional tasks beyond the original booking may require a separate appointment.

✔ Cancellations & Rescheduling:

• More than 24 hours' notice: No penalty, reschedule at no additional charge.
• Less than 24 hours' notice: A cancellation fee may apply.
• No-show appointments: Will be charged the minimum service rate.

✔ Consultation Fee: Some Project Blueprint appointments may require a consultation fee, which may be credited toward your final project if you proceed with our recommended service providers.

✔ Estimate Validity: All project estimates are valid for 30 days from the date of issue.

✔ Third-Party Contractors: Handy Earth sources trusted, vetted contractors, but final contracts and pricing agreements will be between the homeowner and the selected service provider.

✔ Cancellations & Rescheduling: Please provide at least 24 hours' notice if you need to reschedule your consultation.

✔ Rescheduling: We understand that schedules change. Please provide at least 24 hours' notice to reschedule your appointment without penalty.

✔ Late Cancellations (Less than 24 Hours): A fee may apply for late cancellations.

✔ No-Show Policy: If you fail to be present at the scheduled time without notice, you may be charged the minimum service fee for handyman appointments or be required to pay a rescheduling fee for Project Blueprint consultations.

✔ Service Guarantee: Handy Earth strives to provide top-quality service. If any issues arise, please contact us within 7 Days for resolution.

✔ Limitations: Some repairs or services may require specialized contractors. If a task is outside our scope, we will provide recommendations for a qualified service provider.

✔ Customer Responsibilities: Customers must ensure safe access to the work area and disclose any relevant home conditions (e.g., prior damage, hazardous materials).

✔ Handyman Labor: Payment is due at the time of service unless otherwise agreed upon.

✔ Deposits for Larger Projects: Some handyman or home improvement projects may require a deposit before work begins.

✔ Refunds: Refunds are issued only for services that cannot be completed due to factors within Handy Earth’s control.